Refund policy
Refund Policy
We stand behind every Lumivae product. If you’re not completely satisfied with your order, we’ll make it right.
Our 90-Day Money-Back Guarantee
Every order comes with a 90-Day Money-Back Guarantee.
If you’re not satisfied with your purchase, you can ask for a full refund within 90 days of receiving your order. You don’t need to send anything back. You keep the product.
Our team may offer you a partial refund instead, but a full refund is always available if you ask for it.
How to Request a Refund
Email us with your order number:
📧 info@trylumivae.com
Response time: within 24 hours, 7 days a week.
Damaged, Defective, or Incorrect Items
If your item arrives damaged, defective, or incorrect, contact us within 3 business days and include:
- Your order number
- Photos of the product and packaging
- A short description of the issue
We’ll send a free replacement or refund you right away. No return required.
Order Cancellation
You cannot cancel your order.
Our orders are processded automatically and can’t be cancelled. You can still ask for a refund after it’s delivered.
Refund Processing Time
Refunds go back to your original payment method within 5 to 10 business days.
If you haven’t received your refund after 15 business days, contact info@trylumivae.com.
Non-Refundable Items
- Requests made after the 90-day window
- Original shipping fees
- Gift cards (if applicable)
Exchanges
If you’d like a different Lumivae product, contact our support team. We usually handle exchanges as a refund followed by a new order.
International Orders
The same 90-day policy applies to all orders from the United States, United Kingdom, Canada, Australia, and New Zealand.
- Customs duties and import taxes are non-refundable
- Processing times may be longer because of international transit
- This policy does not affect your statutory rights under the consumer protection laws of your country
Our Commitment to You
Every Lumivae product is made to help you feel beautiful, confident, and seen. If your experience didn’t meet that standard, we’ll work with you to find the right solution. 💬✨
Business Information
Lumivae is operated by:
Rebecca Esteves
30 N Gould St, Ste R
Sheridan, WY 82801
United States
Questions?
📧 info@trylumivae.com
🌐 trylumivae.com
Response time: within 24 hours, 7 days a week.